Category General
Make you email useful or I hit delete
I have a number of mails claiming a new vacancy match my profile. The mails give no info about the opportunity or even location so I find it hard to believe anybody would do anything else than just hit delete.
Empathy is not customer service
I have noticed a trend where customer service try to show empathy when you call, they state how they understand the issue must be frustrating/annoying/whatever – however it does feels very scripted in many cases. The real problem is, it is not customer service, I don’t call for empathy but to get a problem sorted […]
That is not how experienced contractors find new opportunities
It worries me when I get a mail from a recruitment agency that highlight their website features daily new jobs. It shows the agency doesn’t get how experienced contractors find new contracts. Spending the day checking agencies web sites for new opportunities is not the best way to find new contracts or how people with […]
We might have sent you a document… could you check? No! You do the work!
I got an email from Standard Life saying ‘We’ve sent you an important document.’ Followed by a sentence, saying ‘Please log in to Online servicing’. If you can’t see it just yet, don’t worry – sometimes it can take up to 12 hours to appear so please check back later.’
3 reasons I decline most LinkedIn invites from recruiters
Dear Recruiters, Thanks for your invite to join your network on LinkedIn. Let us get a few things straight…. 1. Who are you? There are about 7 billion people on the earth, saying ‘I’d like to add you to my professional network on LinkedIn.’ doesn’t make you more than a random person out of these […]
Recruiters, you make me laugh!
Dear recruiters of IT professionals, You really make me laugh so often! Do you want to know why? Ok, let me tell you, I hear how you often find it difficult to recruit people, particular the highly experienced with skills that aren’t easy to find or are in high demand. This makes me laugh when […]
No customer service without common sense
I went to a local One Stop shop (part of Tesco) to buy painkillers and queued up to pay. As I came closer to the till I gave the pack to my daughter (8 yr old) and a £1 so she could pay. The staff member at the till declared loud that he could not […]
Passive customer service is not customer service
I have several times reported a problem to One Stop (part of Tesco) about their staff closing an in-store Post Office before the announced closing hours. Their answer is just ‘we have asked the area manager to investigate’ – that is just such a passive response and has nothing to do with customer service – […]
7999 competitors but no effort to stand out
The Morgan McKinley website looks very professional, however, as so often with recruitment agencies, the reality is very different. I received an invite on LinkedIn from one of their staff members, the invite only had the default ‘I’d like to add you to my professional network on LinkedIn.‘ In general I use LinkedIn for people […]
No recruiters I don’t want you to follow my closed personal twitter account
Why does a recruitment agency think I will let their corporate twitter account follow my personal and closed twitter stream? (yes the bio says it a personal twitter stream). I am used to random recruitment agents I never have spoken to want to follow me on LinkedIn, but this is a step further in gate […]
Torben Overgaard's blog 