Passive customer service is not customer service

I have several times reported a problem to One Stop (part of Tesco) about their staff closing an in-store Post Office before the announced closing hours.

Their answer is just ‘we have asked the area manager to  investigate’ – that is just such a passive response and has nothing to do with customer service – customer service is to active resolve a problem, in this case it is as simple as taking one of two actions

  1. Ensure staff keeps the in-store post office open the announced hours.
  2. Change the opening hours to the hours the staff can be bothered to keep the in-store post office open.

Tesco / One Stop – please show some active customer service – take ownership and report back when resolved.

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