We might have sent you a document… could you check? No! You do the work!

I got an email from Standard Life saying ‘We’ve sent you an important document.’ Followed by a sentence, saying ‘Please log in to Online servicing’. If you can’t see it just yet, don’t worry – sometimes it can take up to 12 hours to appear so please check back later.’


Standard Life, please don’t waste my time by asking me to check, get your system sorted out so you don’t email me before the document is available, that is what I expect from an organisation in the 21st century. Clear?

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