Tag Archives: idea

Why do train operators not give the passengers a way to report problems in real time?

You don’t need have a daily train journey like me to notice the significant number of  broadband enabled laptops, iPhones, Blackberry and other smarts phones that are used by the passengers. I frequently wonder why South West Trains and other train operators doesn’t use this presence of communication devices to set-up a simple system where […]

Didn’t you read the mail? Your train has been cancelled

South West Trains has a problem, their trains do not always run on time. They try to reduce the impact on their cusotmers by offering email alerts about delays and cancellations. However, there is problem with the choice of technology, few people are in front of their computer 15 minutes before they get on a […]