Nice and not so nice about the Amex and Capital One iPhone Apps

I have added two apps to my iPhone, both from credit card companies, a couple of observations

Capital One (UK) App

  • Why require a different app password to the one used for accessing the account via the web ?
  • Why only allow numbers in the app password ?
  • Why limit the app password to 6 digits ?
  • Why list a landline numbers from the account when during set-up asked to select which mobile number to send SMS verification code to ? (All UK mobile numbers start with 07 so really not difficult to filter landlines out)
  • Why making ‘Wipe app data’ button as big as the ‘Sign in’ button is a bit over the top
  • Why not list a phone number for customer service that isn’t an 08x number, 08x numbers are rarely included in mobile price plans

However, I was very impressed by the speed Capital One responded to tweets addressed to them.

Amex UK App

  • Very nice to see a mobile app that list a non 08 number for customers service = minutes included in price plan can be used
  • Very nice to see the twitter handler for AMEX customers service mentioned (ok, would be better if it was clickable)
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2 comments

  1. Hello! Do you use Twitter? I’d like to follow you if that would be ok. I’m undoubtedly enjoying your blog
    and look forward to new posts.

    Like

    1. Take a look at the About me page on the blog on you will find my twitter details.

      Like

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