1&1 has wished me a good days three times over the last 24 hours – very kind, but I am not after a scripted ‘have a good day’ when I call custom service, I am looking for actions that make the day good. 1&1 please:
- Stop telling me you can’t see why the service is locked but will send a request through again.
this doesn’t give me any reason to believe the problem will be resolved, it obvious didn’t work first time a request went through, why should it work 2nd time whey you don’t know what caused the problem? (I can tell you it didn’t work a second time either)
- Stop telling that it should work again in 3 hours.
this doesn’t give me confidence anybody will pay attention to the issue after the call has ended (I can tell you it didn’t work after 3 yours).
Please take ownership, find the root cause, resolve it, follow it to resolution and let me know about the progress – this will make it a good day even without a scripted wish about a good day.
Have a good day ! 🙂