Why do train operators not give the passengers a way to report problems in real time?

You don’t need have a daily train journey like me to notice the significant number of  broadband enabled laptops, iPhones, Blackberry and other smarts phones that are used by the passengers. I frequently wonder why South West Trains and other train operators doesn’t use this presence of communication devices to set-up a simple system where cleanliness and other problems can be reported in real time so teams can addressed the problem before the next scheduled cleaning/repair check.

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