A common reason for not using instant messaging tool in the workplace is a perception that this kind of tools leads to more interruption. I feel instant message tools can be very useful, not just internally in an organisation but also as a way of working with suppliers. However the perception of more interruptions has made it difficult to get people and organisation to take up these tools.
I don’t agree with the view that instant messaging leads to more interruptions, but see it as a great tool to clarify something that only requires a few sentences. So it was great to read about a recent study by researchers at Ohio State University and University of California that concluded workers who used instant messaging on the job reported less interruption than colleagues who did not.